The following warranty conditions apply:
Coolride GmbH grants a 5-year functional warranty on proven products from the date of purchase.
- For all other products, the statutory warranty of 2 years.
- During the warranty period, products that have defects due to material or manufacturing defects will be repaired or replaced at our discretion. Exchanged products become our property.
- Repair or replacement under warranty does not extend the warranty period, nor does it initiate a new warranty.
- Warranty claims must be asserted immediately after becoming aware of the defect within the warranty period.
- Warranty claims are excluded by:
- abusive and / or improper treatment
- Failure to observe the safety precautions applicable to the product
- Non-compliance with the operating instructions
- unauthorized repair attempts
The following steps are required to enforce the warranty:
I.) Please contact us. On request we will send you a free shipping label by e-mail or fax.
II.) Complete the warranty form and attach it to the return.
III.) Please send the complained product to the address below.
IV.) If the defect is within the scope of our warranty, you will receive a repaired or new product.
We will fix any defects or damage to the product that is not (or no longer) covered by the scope of the warranty against reimbursement of costs. After expiry of the statutory warranty period, the shipping costs for return transport are to be borne by the customer.
Telephone +49 212/2357069
Fax +49 212/68110694